Information We Collect

We collect information you provide directly to us when you use our investment mindset education services. This includes personal details you share when creating an account, enrolling in programs, or contacting our support team.

• Contact Information: Name, email address, phone number, and mailing address
• Account Details: Username, password, and profile preferences
• Educational Progress: Course completion status, quiz results, and learning preferences
• Communication Records: Messages, emails, and support ticket interactions
• Payment Information: Billing details processed securely through third-party providers
• Technical Data: IP address, browser type, device information, and usage patterns

We also automatically collect certain information when you visit our website, including cookies and similar tracking technologies that help us understand how you interact with our educational content.

How We Use Your Information

Your personal information helps us provide personalized investment education and improve our services. We use this data responsibly and only for legitimate business purposes.

Information Sharing and Disclosure

We don't sell your personal information to third parties. However, we may share certain data in specific circumstances to provide our services effectively or comply with legal requirements.

Service Providers: We work with trusted third-party companies that help us operate our platform, process payments, send emails, and analyze website usage. These partners can only access information necessary for their specific functions and must protect your data according to our standards.

Legal Requirements: We may disclose your information when required by Canadian law, court orders, or government regulations. This includes situations where disclosure is necessary to protect the rights, property, or safety of Quelithon Zen, our users, or others.

Business Transfers: If Quelithon Zen is acquired by or merged with another company, your information may be transferred as part of that transaction. We'll notify you before your personal information becomes subject to a different privacy policy.

Data Storage and Security

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Your data is stored on secure servers with multiple layers of protection.

• Encryption of sensitive data both in transit and at rest using industry-standard protocols
• Regular security audits and vulnerability assessments by qualified professionals
• Access controls ensuring only authorized personnel can view your information
• Secure backup systems with geographic redundancy for data protection
• Employee training on privacy practices and confidentiality requirements
• Incident response procedures for immediate action in case of security breaches

While we take extensive precautions, no system is completely secure. We encourage you to use strong passwords and keep your login credentials confidential. If you suspect unauthorized access to your account, contact us immediately.

Your Privacy Rights Under Canadian Law

As a Canadian company, we comply with federal and provincial privacy legislation, including PIPEDA (Personal Information Protection and Electronic Documents Act). You have specific rights regarding your personal information.

Access Rights: You can request a copy of all personal information we hold about you. We'll provide this information in a readable format within 30 days of your request, along with details about how it's being used.

Correction Rights: If you find inaccuracies in your personal information, you can request corrections. We'll update your records promptly and notify any third parties who received the incorrect information.

Withdrawal of Consent: For activities requiring your consent, you can withdraw that consent at any time. This may affect our ability to provide certain services, but we'll explain any limitations before processing your request.

Complaint Process: If you're concerned about how we handle your personal information, you can file a complaint with us first. If unsatisfied with our response, you may contact the Privacy Commissioner of Canada or your provincial privacy commissioner.

Data Retention and Deletion

We keep your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, or resolve disputes. Different types of information have different retention periods based on their nature and use.

When information reaches the end of its retention period, we securely delete or anonymize it. You can also request early deletion of your personal information, though this may affect our ability to provide services or meet legal obligations.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience, analyze usage patterns, and provide personalized content. Understanding how these work helps you make informed decisions about your privacy preferences.

Essential Cookies: These are necessary for basic website functionality, including security features, login systems, and navigation. You cannot opt out of essential cookies while using our services.

Analytics Cookies: We use these to understand how visitors interact with our website, which pages are most popular, and where improvements can be made. This data is aggregated and doesn't identify individual users.

Preference Cookies: These remember your settings and choices to provide a more personalized experience when you return to our website.

Managing Cookies: You can control cookies through your browser settings, though disabling certain cookies may affect website functionality. We provide cookie management options in your account settings for non-essential tracking.

International Data Transfers

While Quelithon Zen operates primarily in Canada, some of our service providers may process your information in other countries. When this occurs, we ensure adequate protection measures are in place to safeguard your personal information.

We only work with providers who demonstrate strong privacy practices and commit to protecting your information according to Canadian standards. Any international transfers are governed by contracts that include specific privacy protection clauses.

If you have concerns about international processing of your information, please contact us to discuss alternative arrangements or limitations on data transfers.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. When significant changes occur, we'll notify you through your registered email address or prominent website notices.

Minor updates, such as clarifications or formatting changes, may be made without specific notification. We encourage you to review this policy regularly to stay informed about how we protect your information.

Continued use of our services after policy updates indicates your acceptance of the changes. If you disagree with modifications, you can contact us to discuss your concerns or close your account.